Presentations

A presentation is how the open widget sits on the page. It is one setting of a Web Agent, chosen in the Look & feel tab under Presentation.

Usage

In the portal, go to Web Agents, select your agent and the Look & feel tab. Under Presentation, select a card, then Save changes.

The presentation is saved to the draft. Your users get it when you publish a version and deploy it.

Presentations

Presentation What the user sees
Studio window A floating window that the user can expand to full screen. This is the default.
Glass panel A full-height panel on the side of the page, in clear glass.
Dock bar A frosted command bar at the bottom center of the page. The conversation grows upward from the bar and the page behind it is dimmed.
Flow veil Messages without bubbles, on a feathered veil over the page.
Aura orb No message log. The answer to the last message is shown around an orb.
Custom A widget you build from seven options.

Studio window styles

With Studio window selected, Style has two options.

Style What it changes
Solid A white window with answers as plain text. This is the default.
Glass A frosted window with bubbles on both sides.

Custom

Custom is the Studio window with seven options you choose in a wizard. With every option at its default, it is the Studio window in the Solid style.

Option Values Default
Placement Floating window, with a margin all around. Side panel, full height and flush with the edge. Floating window
Side Right, Left Right
Surface Solid, opaque in your background color. Glass, frosted, the page shows through. Clear, the messages over the page on a light veil. Solid
Answers Plain, text directly on the surface. Bubble, each answer in its own box. Plain
Header Title bar, with the conversation title, the agent's name and the controls. Minimal, controls only. Title bar
The widget’s shapes Your app’s look, corners, border and shadow from the look of your app. Faustine’s, the widget's own shapes. Your app’s look
Full screen Offered, an expand button in the header. Not offered, the widget keeps its size. Offered

The widget’s shapes covers the window, the bubbles, the composer and the conversations list. With no look set for the agent, the widget keeps Faustine's shapes.

An agent has one custom widget. Selecting another presentation keeps it, and the Custom card shows its options in one line. Edit on the card opens the wizard again. See Build a custom widget.

Next steps

Last updated November 11, 2026