Set the greeting, placeholder and shortcut

The Conversation and Behavior sections of the Look & feel tab set what a user reads on a new conversation and how the widget opens: on a key, or by itself on a first visit.

Every field on this page is saved to the draft with Save changes. Your users get it when you publish a version and deploy it.

Set the greeting, the placeholder and the suggestions

1. In the portal, go to Web Agents and select your agent.
2. Select the Look & feel tab and find Conversation.
3. In Greeting, enter the agent's opening line on a new conversation.
4. In Composer placeholder, enter the text shown in the empty message box.
5. In Suggestions, enter one prompt per line. While the field is empty, Generate with AI writes them from the agent's persona and its enabled actions.
6. Select Save changes.

The Live preview shows the open chat with the three fields as you type.

The composer placeholder is also the default text of the Command bar and Proactive nudge launchers.

Turn on the keyboard shortcut

1. In the Look & feel tab, find Behavior.
2. Turn on Keyboard shortcut.
3. Select Save changes.

Cmd+J on macOS and Ctrl+J elsewhere open and close the widget. The launcher shows the shortcut next to its label.

The shortcut is off by default, so the widget does not take a shortcut your app already uses. Check that your app has nothing on Cmd+J or Ctrl+J before you turn it on.

Open the widget on a first visit

1. In Behavior, set Opens automatically to First visit.
2. Select Save changes.

The widget opens by itself once, about a second after the page loads, the first time a person visits. Opening or closing the widget counts as seen, and it does not open by itself again in that browser. It always opens the chat. A browser lets a page use the microphone only after the person acts, so an agent set to open in voice opens its chat here.

Never is the default.

Next steps

• Choose a launcher and its position: change the text on the launcher.
• Write the agent's persona: what the agent says after the greeting.
• Appearance: the rest of the Look & feel tab.