Billing | Faustine Docs

Billing shows what the workspace pays Faustine. It is in Settings > Billing, and also under Billing in the user menu. Faustine charges for the workspace and does not charge for AI usage. The tokens run on your own model provider, which bills you directly.

How it works

A workspace is billed in one of three ways. Faustine sets which one for each workspace, and the Billing tab shows the matching screen.

Screen	Applies to	What it shows
Subscription	Workspaces that pay a flat fee by card through Stripe.	The amount per month or per year, the status, the card's last 4 digits and Payment history.
Billed by contract	Workspaces invoiced outside the portal.	The contract amount and period when they are set, the renewal date and the status.
No billing for this workspace	Workspaces that are not charged.	A link to Usage.

Every screen links to Usage, which shows the tokens the workspace consumed.

Subscription

A workspace on a subscription opens with a paywall the first time someone signs in. The screen is titled Welcome — start your subscription and offers two plans, Monthly and Annual, each with its price. Selecting Subscribe on a plan opens Stripe Checkout. When the payment goes through, the portal opens.

Once the subscription is active, the Billing tab shows it with an active badge.

Manage subscription opens the Stripe customer portal, where you manage the card and the subscription.
Payment history lists each charge with its date, type and amount. Dates are in UTC.

When a payment fails

If Stripe cannot charge the card, or the subscription is cancelled, the portal is replaced by a screen titled Payment issue for every member. Select Update payment method to open the Stripe customer portal. Access comes back when Stripe reports the subscription as active again.

Billed by contract

The Billed by contract card shows Active or Suspended. Invoices and changes to the contract go through your account manager, not through the portal.

When the renewal date passes, the card shows Renewal was due with the date. That alone does not block the workspace.

If Faustine suspends the workspace, every member sees Workspace suspended instead of the portal, with the instruction to contact the account manager. There is nothing to pay in the portal in this case.

Troubleshooting

Symptom	Cause	Fix
Something went wrong. Please try again. on the paywall	Faustine could not open Stripe.	Select the plan again.
The paywall is still there after paying	The confirmation from Stripe has not arrived yet.	Wait a moment. The portal checks again on its own and when the tab regains focus.
No payments yet. under Payment history	No charge has settled.	The first charge appears after Stripe settles it.

Next steps

Usage: the tokens your workspace consumed and their estimated cost.
Model providers: the account that is billed for AI usage.
Remove a member or revoke an invitation: control who can open Billing.