# Billing

Billing shows what the workspace pays Faustine. It is in **Settings** > [**Billing**](https://auth.faustine.ai/go?to=%2Fsettings%3Ftab%3Dbilling), and also under **Billing** in the user menu. Faustine charges for the workspace and does not charge for AI usage. The tokens run on your own [model provider](https://docs.faustine.ai/workspace/model-providers/), which bills you directly.

## How it works

A workspace is billed in one of three ways. Faustine sets which one for each workspace, and the **Billing** tab shows the matching screen.

| Screen | Applies to | What it shows |
| --- | --- | --- |
| **Subscription** | Workspaces that pay a flat fee by card through Stripe. | The amount per month or per year, the status, the card's last 4 digits and **Payment history**. |
| **Billed by contract** | Workspaces invoiced outside the portal. | The contract amount and period when they are set, the renewal date and the status. |
| **No billing for this workspace** | Workspaces that are not charged. | A link to **Usage**. |

Every screen links to [Usage](https://docs.faustine.ai/workspace/usage/), which shows the tokens the workspace consumed.

## Subscription

A workspace on a subscription opens with a paywall the first time someone signs in. The screen is titled **Welcome — start your subscription** and offers two plans, **Monthly** and **Annual**, each with its price. Selecting **Subscribe** on a plan opens Stripe Checkout. When the payment goes through, the portal opens.

Once the subscription is active, the **Billing** tab shows it with an **active** badge.

- **Manage subscription** opens the Stripe customer portal, where you manage the card and the subscription.
- **Payment history** lists each charge with its date, type and amount. Dates are in UTC.

### When a payment fails

If Stripe cannot charge the card, or the subscription is cancelled, the portal is replaced by a screen titled **Payment issue** for every member. Select **Update payment method** to open the Stripe customer portal. Access comes back when Stripe reports the subscription as active again.

## Billed by contract

The **Billed by contract** card shows **Active** or **Suspended**. Invoices and changes to the contract go through your account manager, not through the portal.

When the renewal date passes, the card shows **Renewal was due** with the date. That alone does not block the workspace.

If Faustine suspends the workspace, every member sees **Workspace suspended** instead of the portal, with the instruction to contact the account manager. There is nothing to pay in the portal in this case.

## Troubleshooting

| Symptom | Cause | Fix |
| --- | --- | --- |
| **Something went wrong. Please try again.** on the paywall | Faustine could not open Stripe. | Select the plan again. |
| The paywall is still there after paying | The confirmation from Stripe has not arrived yet. | Wait a moment. The portal checks again on its own and when the tab regains focus. |
| **No payments yet.** under **Payment history** | No charge has settled. | The first charge appears after Stripe settles it. |

## Next steps

- [Usage](https://docs.faustine.ai/workspace/usage/): the tokens your workspace consumed and their estimated cost.
- [Model providers](https://docs.faustine.ai/workspace/model-providers/): the account that is billed for AI usage.
- [Remove a member or revoke an invitation](https://docs.faustine.ai/workspace/manage-members/): control who can open **Billing**.