Add knowledge and skills to Faustine Chat

Knowledge is the set of documents the assistant searches before it answers, such as policies, manuals and price lists. A skill is a text that tells the assistant what one gateway's system is and how to use it. Both apply to every chat user in the workspace.

Before you begin

Faustine Chat is set up for your workspace. See Set up Faustine Chat for your team.

Add a document

In the portal, go to Faustine Chat and select Configuration.
Under Assistant, select Knowledge.
Drop the files on the upload area, or select browse and choose them.

A document can be a PDF, DOCX, TXT or Markdown file of up to 25 MB. Each one appears in the list with a Processing badge while Faustine indexes it with the workspace's embeddings provider. When the badge changes to Ready, the assistant searches the document from the next message.

A file that is already in the list is refused with "Already uploaded".

Delete a document

On the document's row, select the delete button.
In the dialog, select Delete.

The assistant stops searching the document immediately. This cannot be undone.

Edit a gateway's skill

Faustine installs one skill for each gateway that is turned on for the chat. The skill describes the system behind the gateway, its operations, how its connections are selected and the rules that apply. The assistant reads every skill before each conversation.

To edit a skill:

Under Assistant, select Skills.
Change the text in the gateway's editor. A skill can have up to 20,000 characters.
Select Save skill.

The change applies to the next message. The skill's badge changes from Generated to Edited.

Bring an edited skill up to date

A Generated skill follows its gateway: when the gateway's operations or connections change, Faustine writes the skill again. An Edited skill is yours and Faustine no longer changes it. When the gateway changes after your edit, the skill shows an Outdated badge.

To start again from the gateway's current operations and connections:

Select Reinstall on the skill.
In the dialog, select Reinstall.

Warning

Reinstalling replaces the text of the skill. Your edits to it are lost. Copy them first if you want to apply them again.

Troubleshooting

Symptom	Cause	Fix
A document shows Failed	Faustine could not read or index the file. The row shows the reason.	Delete the document, fix the file and upload it again.
Skills shows "No skill installed yet"	No gateway is turned on for the chat.	Select Go to Gateways and turn one on.

Next steps

Write the prompt and custom instructions: describe your users and set the assistant's rules.
Give chat access to specific gateways: turn on the gateways that get a skill.
Faustine Chat: how the assistant uses gateways, knowledge and skills together.